Frequently Asked Questions

Find answers for your most frequent questions.

What is included in the price?

Our prices are quoted in GB Pounds and are per item, unless stated otherwise. They include VAT at 20% but exclude postage. If you pay by card, Paypal will convert the GB Pounds value to your local currency for you, making a card payment the easiest method for customers outside of the UK.

What if I require specific colours/items?
If you have any special requests, i.e. Boy/Girl Colours. Please make a note on your order details. We will always try to carry out your requests. Should we be unable to supply your requested colour, we will notify you prior to your order being processed.
What happens after I make an order?
Once you see our “Thank You” screen you know that a copy of the order has been sent to us for processing. We will check our stocks as soon as we can to ensure that all your items are available. If there is a problem or a query, we will email you to advise you. For this reason, it is important that you check your email to see if we have tried to get in touch, so please ensure that you provide a valid email address.
You are advised to review the acknowledgement to make sure that there are no mistakes and to let us know as soon as you can should you discover a problem.
Where is my order acknowledgement?
If you have received the “Thank You” page but do not receive the order acknowledgement within 24 hours, please email us from your computer to let us know.
How much will postage cost?

Our normal deliver charge is £4.99 which can take 3 to 5 working days. If your order is above £45.00 excluding of VAT then free delivery option will be available at the checkout.

Greeting cards are all delivered free of charge, regardless of the quantity

Postage rates shown on this website are for the UK only, should you wish to place an order for delivery outside the UK, please contact us for a shipping price.

Can I collect my order?

If you prefer to collect you order then we can arrange it to be delivered to our shop and organise a time and date for you to collect it.

Our Shop Address is:

2 The Green,

Winchmore Hill,

London N21 1AY

Phone: 0208-886 0549    ( Mon-Fri 9am-5pm )

When will I receive my order?

Sundays and public holidays are always excluded. We try to send orders out the same day, if we can, the next day otherwise. If an item is not available at London warehouse then processing can take up to 2 days, when this occurs we will notify you in advance. We will advise you when your order has been dispatched, meaning it is no longer in our possession, but has been collected by the carrier.

 

First class recorded mail should arrive the next day, but this is not guaranteed. Standard parcels take 3-5 working days. Special Delivery is guaranteed by 1pm the next weekday providing stock available at our warehouse;
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Do you accept other currencies?
No, as this results in charges and delays. Paying by credit card bypasses this, as Paypal will convert between your local currency and GB Pounds.
Alternatively, for a small fee, your bank should organise a transfer in GB Pounds from your account to ours.
Can I pay by card but not over the internet?
No, unfortunately we do not currently have the facilities to accept credit cards direct. However, if you do not want to pay via the internet, we suggest that you raise your order as normal, and contact us via telephone or email. We will then send you an invoice requesting payment by Cheque, Postal Order, Bank Transfer, or in case of collections, Cash. Please note that cash must not be sent through the post.
What if I still have questions?
This list only covers the most frequently asked questions, should you have any further questions, or any special requirements, please do not hesitate to contact us.